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Returns Policy

Returns Policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Small items and 7 days for non-Small items of the delivery date.

For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are duffel bags, innerwear and overseas products.

For device-related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For a seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy. 

Conditions for Returns

  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.  

  • The product must include the original tags, user manual, warranty cards, freebies and accessories. 

  • The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of balibaba packaging, it must be returned in the same condition with a return shipping label attached. Do not put tape or stickers on the manufacturer's box.